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Eden Block
Eden Block

Technical Operations Support



IT, Customer Service, Operations
Zapopan, Mexico
Posted on Saturday, August 19, 2023

Grainchain and tZero, joint venture.

Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity.

Who We Are

tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and commercialization of innovative fintech solutions for capital markets based on blockchain technologies.

We aim to completely revolutionize capital markets and positively address the inherent inefficiencies of Wall Street so that financial processes and investors are less beholden to traditional, institutional market structures. Since tZERO’s inception in October of 2014, we have pioneered the movement to bring greater efficiency and transparency to capital markets through our proprietary blockchain and distributed ledger technologies.

Job Description

We are in search of a Technical Operations Support specialist to assist our Technical Operations team. This role is crucial in facilitating the smooth operation of our technical services by aiding with report writing, providing exceptional customer support, and executing essential technical tasks. If you have a flair for technical details and are keen on ensuring the highest quality of support and service, this position is ideal for you.

Job Responsibilities

  • Assist the Technical Operations team in daily activities and projects including customer support.
  • Draft, edit, and compile comprehensive technical reports detailing operations and performance metrics.
  • Respond promptly to customer inquiries, ensuring a high level of customer satisfaction by providing clear, accurate, and helpful solutions to technical concerns.
  • Execute basic technical tasks including data entry, system monitoring, and troubleshooting of common issues.
  • Collaborate closely with other departments to address and resolve customer feedback and technical challenges.
  • Maintain a thorough knowledge of our products and services to provide informed support.
  • Document all interactions and troubleshooting steps performed in the ticketing system to ensure a seamless customer support experience.
  • Continuously improve technical support processes, tools, and documentation based on feedback and recognized patterns.

Job Requirements

  • 1-3 years of experience in a technical support, operations, or related role.
  • Strong proficiency in report writing with keen attention to detail.
  • Familiarity with basic technical operations and principles.
  • Excellent problem-solving skills with a knack for troubleshooting technical issues.
  • Ability to communicate complex technical concepts in a clear and concise manner.
  • Demonstrated customer support skills with a passion for delivering outstanding service.
  • Knowledge of ticketing systems and CRM tools.
  • Strong organizational skills with an ability to multitask and prioritize effectively.


  • Technical report writing.
  • Basic understanding of IT systems and software applications.
  • Customer support and relationship management.
  • Time management and multitasking.
  • Proficiency in relevant tools and software platforms.

Interpersonal and Leadership Skills:

  • Effective communication skills, both written and verbal, for collaborating with cross functional teams and explaining technical concepts to non-technical stakeholders. ● Leadership experience, including the ability to guide, mentor, and motivate junior developers.
  • Strong problem-solving and critical-thinking skills to tackle complex issues and provide guidance to the team.
  • Experience working in Agile development environments, participating in sprint planning, daily stand-ups, and retrospectives.
  • Time management and organizational skills to prioritize tasks and manage multiple projects simultaneously.
  • Adaptability and a continuous learning mindset to stay up-to-date with the latest industry trends, tools, and technologies.
  • Ability to provide constructive feedback during code reviews and promote best practices and coding standards within the team.
  • Empathy and patience to understand the challenges faced by junior developers and provide the necessary support and guidance for their growth and development.


  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is advantageous, or equivalent work experience.

tZERO is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.